For the sixth year in a row, Mercy has been named a NorthCoast 99 award winner and among the best places to work in Northeast Ohio, according to the Employer’s Resource Council (ERC).
According to ERC, Mercy demonstrates policies and practices that support employee efforts and ideas to make a meaningful and positive impact in the workplace and surrounding Lorain community. “We lead by example by providing an environment that allows our employees to take an active role in making an impact using their skills, knowledge, abilities, and creativity; to adapt to emerging and changing needs inside and outside of the hospital; and to take leadership roles in making their ideas come to life,” says Edwin Oley, president and CEO, Mercy.
In addition to successfully engaging employees, the Mercy mission and core values are emphasized in every step of the recruiting, hiring and training process.
All candidates applying for a position within Mercy are made aware of the organization’s mission, values and Standards of Behavior during the interview process and sign a document indicating their willingness to uphold these standards if employed. During the interview process, service excellence questions — including mission and values-based questions—are part of the one-on-one interview process.
Once hired, a special part of the orientation process includes a “Missioning Ceremony” in the Mercy Chapel. It is a ceremony where the employee commits to living by Mercy values and extending our mission to the patients they serve.
“Our employees play a key role in providing the high-quality, compassionate care of Mercy,” says Oley. “We are honored to be recognized once again for supporting and empowering our employees.”