Company to Add Jobs in 2015
WESTLAKE, Ohio (June 22, 2015) – With Cleveland’s unemployment rate still hovering around 7.5 percent, a local company is making plans to continue an expansion it began more than a year ago and will be adding new jobs.
The HMC Group (HMC), an accounts receivable services company based in Westlake, Ohio, began expanding its service area in 2013 and added 19 employees. So far this year, another six have been added with plans to bring that to 15 by year’s end.
HMC provides accounts receivable services for hospitals, utilities, property management companies, credit unions and banks. They have customized call center functions/extended business office functions, debt collection services and self-pay billing services for more than 30 hospital systems.
In 2014, HMC expanded its services into Louisiana. In early 2015, they began offering services in Mississippi bringing their market reach to 9 states. They also added sales force in the New Jersey to work the eastern portion of the country. The expansion is a response to a changing marketplace and has allowed the company to increase staffing at its Westlake headquarters.
“Merging health systems have caused the market to shrink, meaning fewer standalone hospitals to serve,” said John Prologo, HMC’s Executive Vice President of National Business Development. “We found that health systems in other states were in need of the services we provide so we hit the road.”
The Affordable Care Act has also brought about changes to the industry. With more people insured, health systems are outsourcing tasks they can no longer do internally, such as billing, accounts receivable management, collections and insurance follow-up on claims filed.
“Educating patients on each health system’s options for balance resolution such as financial assistance, charity programs, payment options, credit policies, and pre-qualifying patients for Medicaid is a large part of how we help our hospital clients,” said Prologo. “The more patients understand their options, the better choices they can make about their care, and the better they feel about their experience.”
About two years ago, the company began a transition that included adding a new position, Director of Operations and Patient Financial Services. Lori Stefanac, who oversaw the Cleveland Clinic’s customer service and credit/collections department for many years, fills the position. She has focused efforts on providing a positive patient experience by creating a dedicated team for each health system.
“As we were growing, we needed someone to streamline processes from the client point of view to ensure we were giving our clients the personal attention they deserve,” said Prologo. “We never lose sight of our clients and what’s best for them. They’ve entrusted us to act as an extension of their business and we want to represent them well and promote good will and customer service in the communities we serve.
HMC serves clients in nine states and is researching expansion into additional areas. The company does business in Ohio, Florida, Illinois, Indiana, Louisiana, Michigan, Mississippi, New York and Pennsylvania.
Founded in 1932, HMC is a family-owned business and June marks the 40th anniversary of company co-owner Steve Scharfeld. The company was acquired in 1975 by Steve’s father, Leonard, and Steve joined the company that year, followed a couple of years later by his brother, James, with whom he co-owns the company. Including Steve’s son, Rob, a customer service representative, other family members that work at the company are James’ wife, Nancy, who is in accounting and his son, Justin, an assistant collections manager.
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The HMC Group (HMC) is a leader in the accounts receivable resolution service industry. Operating in nine states, HMC offers a variety of customized services ranging from dedicated project staff and dynamic business office extension call centers to debt collection services. Learn more at www.hmcgrp.org.